物流政策

Shipping Policy

At Conveying & Hoisting Solutions, we are dedicated to delivering our Lifting, Rigging, and Height Safety products in a timely and reliable manner across Australia. This Shipping Policy provides detailed information about our shipping and delivery practices.

SHIPPING OPTIONS

We provide three shipping options for our customers:

Standard Post
Express Post
Express Courier

The cost for each shipping option varies depending on the order size and weight. Please refer to the checkout process for final shipping costs. Free shipping may apply to certain items marked with a free shipping badge.

ORDER PROCESSING TIME

We strive to process orders within 1-3 business days. However, during times of sales, promotions or festive season shut downs, processing times may be extended.

LOST, DAMAGED, OR STOLEN SHIPMENTS

We understand the inconvenience of lost, damaged, or stolen packages. To provide greater peace of mind, we offer optional shipping insurance at cart.

Insured Orders

Claims for Lost Items must be submitted within 5 days of the expected delivery date.
Claims for Damaged Items must be submitted within 12 hours of delivery, along with photographic evidence of the damaged package and contents.
Claims for Stolen Items (where tracking shows the item was delivered to the correct address but is reported as stolen) will require:
- A police event number at the time of claim submission.
- Evidence that reasonable efforts were made to locate the package, such as checking with household members or neighbors.
- Claims for stolen items must be made within 24 hours of the delivery time indicated by the carrier.

Failure to provide the necessary information (including the police event number) may result in the claim being denied.

Uninsured Orders

For orders without insurance, we will assist by initiating a formal claim with the shipping carrier. However, the customer must liaise directly with the carrier to resolve the claim. While we can provide supporting documentation and guidance, the final resolution rests with the carrier.

To safeguard your purchase, we strongly recommend adding insurance during checkout.

HOW TO SUBMIT A CLAIM

If you experience a lost, damaged, or stolen shipment and need to file a claim, please follow the steps below:

Insured Orders (Loss, Damage, or Theft):
- Contact Us: Email orders@ch-s.com.au within the specified claim period.
- Provide Documentation:
  - Lost items – Include your order number and tracking details.
  - Damaged items – Attach photos of the damaged package and contents.
  - Stolen items – Attach proof of delivery (screenshot of tracking details) and provide a police event number.
- Review and Processing: If the claim is approved, a replacement or refund will be issued within 7-10 business days.
Uninsured Orders (Loss or Damage):
- Initiate a Carrier Claim: Contact the shipping carrier directly using the tracking number.
- Supporting Documents: We can provide proof of purchase and shipping details to assist with the claim process.
Stolen Packages (Insured Only):
- Claims require a police report. Submit the police event number and confirm you have checked with neighbors or building management.
- Claims without a police report will not be accepted.
Follow-Up: If you haven't received an update within 7 business days, reply to the claim email or call our team.

RETURNED SHIPMENTS

If an order's delivery address is incorrect or changed after shipping, a service fee of $55 will be applied. We cannot offer free reshipment or cover the return costs for incorrect items due to address errors. It is essential to provide an accurate delivery address when placing your order.

ORDER CANCELLATIONS OR MODIFICATIONS

We accept order cancellations or modifications only before the item is shipped. This excludes made-to-order or special order products.

RESPONSIBILITY DURING TRANSIT

Once your order is in transit, it is your responsibility as a customer to contact the carrier for regular updates in the event of a delayed delivery.

CONTACT US

For any shipping-related issues or queries, please email us at orders@ch-s.com.au.