Shipping Policy

At Conveying & Hoisting Solutions, we are dedicated to delivering our Lifting, Rigging, and Height Safety products in a timely and reliable manner across Australia. This Shipping Policy provides detailed information about our shipping and delivery practices.

SHIPPING OPTIONS

We provide three shipping options for our customers:

• Standard Post
• Express Post
• Express Courier

The cost for each shipping option varies depending on the order size and weight. Please refer to the checkout process for final shipping costs. Free shipping may apply to certain items marked with a free shipping badge.

ORDER PROCESSING TIME

We strive to process orders within 1-3 business days. However, during times of sales, promotions or festive season shut downs, processing times may be extended.

LOST, DAMAGED, OR STOLEN SHIPMENTS

We understand the inconvenience of lost, damaged, or stolen packages. 

Orders

• Lost Items must be submitted within 5 days of the expected delivery date.
• Damaged Items must be submitted within 12 hours of delivery, along with photographic evidence of the damaged package and contents.
• Stolen Items (where tracking shows the item was delivered to the correct address): Please report directly to the Local Police

HOW TO SUBMIT A CLAIM

If you experience a lost or damaged shipment, please follow the steps below:

1. Loss or Damage:
   • Contact Us: Email orders@ch-s.com.au within the specified claim period.
   • Provide Documentation:
     • Lost items – Include your order number and tracking details.
     • Damaged items – Attach photos of the damaged package and contents.
   • Review and Processing: If the claim is approved, a replacement or refund will be issued within 7-10 business days.
2. Follow-Up: If you haven't received an update within 7 business days, reply to the claim email or call our team.

RETURNED SHIPMENTS

If an order's delivery address is incorrect or changed after shipping, a service fee of $25 will be applied. We cannot offer free reshipment or cover the return costs for incorrect items due to address errors. It is essential to provide an accurate delivery address when placing your order.

ORDER CANCELLATIONS OR MODIFICATIONS

We accept order cancellations or modifications only before the item is shipped. This excludes made-to-order or special order products.

RESPONSIBILITY DURING TRANSIT

Once your order is in transit, it is your responsibility as a customer to contact the carrier for regular updates in the event of a delayed delivery.

CONTACT US

For any shipping-related issues or queries, please email us at orders@ch-s.com.au.